Orders ship via FedEx Ground or USPS Priority. Orders are shipped 1-3 business days after they are placed. We do not process or ship orders on weekends or major holidays. Kindly note that processing and shipping times may be longer during times when we are experiencing a higher volume of orders including during sales, promos, or holidays.

Delivery times vary. Baja Zen is not responsible for any carrier-related delays. We do not guarantee the estimated delivery date that is provided by the carrier in the order’s tracking information.

Orders are shipped to the shipping address that is provided by the customer at checkout. Baja Zen is not responsible for any customer input errors including incomplete, incorrect, or undeliverable addresses. In such cases, the customer will be liable for any and all costs, charges, and fees incurred in returning and reshipping an undeliverable shipment, unless the shipment was undeliverable due to the fault of Baja Zen. Baja Zen is not responsible for returned packages that have failed to be picked up by the customer at the local destination post office or mail room. Original shipping costs will not be refunded. Orders that must be reshipped due to customer error are not eligible for the free shipping promotion.

Baja Zen is not responsible for any lost or stolen packages once proof of delivery is generated by the shipping carrier. We are unable to refund or replace orders that appear as ‘Delivered’ in tracking.

Due to the handcrafted nature of our line, we do not offer returns, refunds, or exchanges. Please note that all sales are final for items purchased at bajazenusa.com.