We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club credit cards or debit cards, and Apple Pay.

Enter your promo code in the “Discount” box at checkout. At this time, we can only accept one promo code per order. Promo codes cannot be added to an order after it has been placed or applied to a previous purchase. We do not honor price adjustments on items purchased before a promotion. Promo codes have no cash value.

Orders are shipped 1-3 business days after they are placed. We do not process or ship orders on weekends or major holidays. Kindly note that processing and shipping times may be longer during times when we are experiencing a higher volume of orders including during sales, promos, or holidays.

Once your order ships, you will receive a shipment confirmation email with a tracking number. Kindly note that the tracking status may take 24 hours to update and show any shipping movement or progress.

Unfortunately, we are unable to modify an order once it has been placed, including changing the shipping address, adding items to an order, and removing items from an order. Instead, you would need to cancel the order and replace it with the correct items and information. Please contact customercare@bajazenusa.com as soon as possible with your order number. Orders that have already shipped cannot be canceled.

You can create an account by clicking on the account icon or sign in link. You can also create an account at the beginning of the checkout process.

Simply click the account icon or sign in link and choose ‘Reset Password’. Next, check your inbox for an email to reset it.

Orders are shipped via USPS Priority or FedEx Ground. AK/HI/USVI and PO/APO/FPO orders are shipped via USPS Priority.

Once your order ships, you will receive a shipment confirmation email with a tracking number. Kindly note that the tracking status may take 24 hours to update and show any shipping movement or progress.

Baja Zen is not responsible for any lost or stolen packages once proof of delivery is generated by the shipping carrier. We are unable to refund or replace orders that appear as “Delivered” in tracking.

Orders are shipped to the shipping address that is provided by the customer at checkout. Baja Zen is not responsible for any errors including incomplete, incorrect, or undeliverable addresses. In such cases, the customer will be liable for any and all costs, charges, and fees incurred in returning and reshipping an undeliverable shipment, unless the shipment was undeliverable due to the fault of Baja Zen. Baja Zen is not responsible for returned packages that have failed to be picked up by the customer at the local destination post office or mail room. Original shipping costs will not be refunded. Orders that must be reshipped due to customer error are not eligible for the free shipping promotion.

If the tracking indicates that your order has been returned, please reach out to us at customercare@bajazenusa.com with your order number so we can assist further.

Yes, we ship to PO Boxes and APO/FBO addresses via USPS Priority.

We only ship our products within the USA at this time.

Due to the handcrafted nature of our line, we do not offer exchanges or returns. All sales are final.

We apologize that you received a damaged item. Please reach out to us within 2 days of receiving your order. Please save all contents of the shipment. We will need your name, order number, and a photograph of each damaged item to proceed with a damage claim. Once we have received your inquiry, we will review it and be in touch with next steps. Claims can be submitted through our Contact Form or emailed to customercare@bajazenusa.com.