FAQ

 

SHIPPING

What shipping methods do you offer?

Orders are shipped via USPS or FedEx Ground. We offer complimentary shipping for orders over $75. For orders under $75, shipping costs are based on the actual weight and destination of your package.

How long will it take for my order to arrive?

Most orders are processed within 1-3 days business days after they are received. While most orders ship within 1-3 business days, due to the artisanal nature of our products, please allow up to 7 business days for your order to ship. Upon shipment, you will receive an email notification and tracking number to let you know your order is on its way.

How can I track my order?

Once your order has been dispatched, you will receive an email notification and tracking number to check the status of delivery for your order. Please note that tracking information and updates provided from the shipping carrier can be slightly delayed (up to 24 hours).

Once the shipment has been marked as delivered, we are unable to provide further tracking information for your order. Unfortunately, Baja Zen is not responsible for and is unable to offer refunds or replacements for orders that have been marked as delivered in tracking, but have not been personally received.

Can I change or cancel my order?

If you would like to make changes to or cancel an order, please notify us within 24 hours of placing your order. If your order has not already been processed and shipped, we are happy to assist you in updating your order. Please email customercare@bajazenusa.com.

Where do you ship?

Currently, we only ship Baja Zen products within the USA. Please check back soon for an updated status on international shipping!

RETURNS & EXCHANGES

What is your return policy?

Due to the artisanal, handcrafted nature of our body care and home fragrance line, we are unable to offer returns, refunds, or exchanges for non-faulty items. Customer satisfaction if of the utmost importance to us and we want you to enjoy your purchase. Please do not hesitate to contact us with any product-related questions before making a purchase. We are happy to help! Get in touch - customercare@bajazenusa.com - and we’d be happy to assist you.

My order has arrived with damages - What do I do?

Baja Zen orders are packed and shipped with care. If your package has been damaged in transit or arrives damaged, please contact us within 48 hours of receiving your order. We will help you with next steps — please email us (it is helpful to include your order number) at info@bajazenusa.com or customercare@bajazenusa.com.

PRODUCTS

How clean & safe are your body, face, and hair care products? Are they all natural?

Our beauty philosophy is to keep things laid-back and simple while offering the finest indulgent ingredients and never compromising on quality and effectiveness in our body, hair, and skin care formulations. Our products are always paraben-free, phthalate-free and never tested on animals. We have developed our formulas to be luxuriously simple yet undeniably lush. Most of our products are made with over 95% ingredients derived of natural origins — full ingredient lists are available to you on each product’s information page. We use only quality ingredients that have been thoughtfully and sustainably sourced from around the world — lush natural oils, minerally-charged healing salts, and intoxicating botanicals — all infused in our products to make you look and feel like you’re on a permanent holiday.

We use both pure essential oils and fragrance oils in our body, face, and hair care products. Our fragrance oils are phthalate-fee, skin-safe, and evoke the essence of summer and carefree beach days.

Are your products vegan and do you test on animals?

All of our current products are vegan. We never test our products on animals.

What is the shelf life of your body care products?

Most products are made fresh to order. We recommend using your products within 12 months of opening them. We also recommend storing products in a dry place and out of direct sunlight. To retain product freshness, we recommend keeping excess water out of our Body Buff Scrubs’ jars.

What are your candles made of?

Our candles are made of a paraffin/vegetable wax blend and infused with perfume-grade fragrance oils (phthalate-free). Our wax and fragrance blend has been specifically formulated to offer maximum scent throw and to generously scent your space. We use pure cotton wicks in our hand-poured candles. It is important to practice good candle-lighting rituals to optimize your candle’s performance — remember to trim your candle’s wick before each use, allow your wax to melt to the edge of the vessel on the first use, and enjoy your candle for only a few hours at a time.

I’m interested in carrying Baja Zen products. Do you offer wholesale?

Thanks for your interest — We love partnering with like-minded retailers who love lush skincare and lifestyle goods as much as we do! We’d love to learn more; Please fill out our wholesale application and we will be in touch soon.

More Questions? Get in touch!

Say hello or reach out with any questions — customercare@bajazenusa.com or info@bajazenusa.com